PRIVACY POLICY

Modern Community Management

Effective Date: January 1, 2026

Community Financial Management, doing business as Modern Community Management (“we,” “our,” or “us”), is committed to protecting your privacy. This policy explains how we collect, use, and share personal information when you visit www.moderncm.org, use our services, or communicate with us. We provide community association management services to HOAs, condominiums, co-ops, TICs, and townhome communities in California, Washington, and Arizona.

Accessibility: This Privacy Policy is linked on all web forms near consent language and in the footer of every page on our website at www.moderncm.org.

What Personal Information We Collect

We collect the following personal information depending on how you interact with us:

Names, email addresses, phone numbers, and mailing or property addresses
Community association financial data (assessments, payment records, budget documents)
Maintenance and service requests
IP addresses, browser type, cookies, and analytics data collected automatically when you visit our website
Information submitted via our contact forms, chat widget, SMS opt-in, or direct communications

We collect information from community association homeowners, vendors, and website visitors.

How We Use Your Personal Information

We use personal information to:

Provide and manage community association services
Communicate with homeowners, board members, and vendors (including via email, SMS, and phone)
Process billing, assessments, and financial reporting
Respond to inquiries and service requests
Send marketing emails, newsletters, and SMS messages (with your consent)
Analyze website traffic and improve our services using tools such as Google Analytics, Google Ads, and live chat tracking

Who We Share Your Personal Information With

We do not sell your personal information. We share personal information only in these limited circumstances:

Service providers who help us deliver our services (such as our third-party property management platform, which operates under its own Terms of Service and Privacy Policy)
When required by law, regulation, or legal process

SMS Consent and Privacy

SMS consent is not shared with any third parties or affiliates.

When you opt in to receive SMS messages from Modern Community Management, your consent to receive text messages and your phone number are used solely by us to send you the messages you have agreed to receive. We do not sell, rent, share, or otherwise disclose your SMS consent or phone number to third parties or affiliates for their marketing purposes.

Cookies and Tracking

Our website uses cookies and tracking technologies (Google Analytics, Google Ads, live chat) to analyze traffic and support marketing. You can manage cookie preferences through your browser settings.

Your Privacy Rights

California residents have rights under the CCPA/CPRA to access, delete, and correct personal information, and to opt out of the sale of personal information (we do not sell your data). We extend these protections to all users regardless of location. To exercise your rights, email info@moderncm.org. We will respond within 45 calendar days.

Third-Party Platform: AppFolio

We use AppFolio for account portals, payments, and operations. AppFolio is an independent platform with its own terms and privacy policies. We are not responsible for AppFolio’s data practices. Please review AppFolio’s policies before using their platform.

Email and Marketing Communications

You may opt out of marketing emails at any time by clicking “Unsubscribe” in any email or contacting info@moderncm.org. Transactional service messages may still be sent.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected in the Effective Date above. We encourage you to review this policy regularly.

Contact Us

Modern Community Management

672 West 11th St. #220, Tracy, CA 95376

Email: info@moderncm.org

Website: www.moderncm.org

TERMS & CONDITIONS

Modern Community Management

Effective Date: January 1, 2026

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern your use of www.moderncm.org and your general interactions with Community Financial Management, doing business as Modern Community Management (“we,” “our,” or “us”). By using our website, you agree to these Terms. Our formal community management services are governed by separate signed service agreements, which control in the event of any conflict with these Terms.

2. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Modern Community Management. The types of SMS messages you may receive include:

Community updates and announcements
Meeting reminders and scheduling notifications
Maintenance and service request updates
Account and payment notifications
Assessment and billing reminders
Emergency and urgent community alerts
Conversational messages in response to your inquiries

Messaging frequency may vary.

Message and data rates may apply.

To opt out at any time, reply STOP to any message. After you send STOP, you will no longer receive SMS messages from us unless you opt in again.

For assistance, text HELP to any message or visit our website at www.moderncm.org.

Visit www.moderncm.org for our privacy policy and www.moderncm.org for Terms of Service.

3. Informational Use Disclaimer

Our website content is for general informational purposes only and should not be construed as legal, financial, or professional advice. Consult a qualified professional before making decisions based on information found on our website.

4. Acceptable Use

You agree not to:

Hack, scrape, or gain unauthorized access to our website or systems
Submit false or fraudulent information through our forms or communication channels
Use our website for spam, phishing, or other malicious purposes
Interfere with or disrupt the functionality of our website

We reserve the right to restrict or terminate access for any user who violates these restrictions.

5. Intellectual Property

All content on our website, including text, graphics, logos, and design elements, is our property or that of our licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written consent.

6. Third-Party Platform: AppFolio

We use AppFolio, a third-party property management platform, for account portals, payments, and operations. AppFolio operates independently under its own Terms of Service and Privacy Policy. We are not responsible for AppFolio’s platform, data practices, or policies. Please review their terms before use.

7. Limitation of Liability

To the fullest extent permitted by law, Modern Community Management shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or interactions with our business. Our total aggregate liability shall not exceed one hundred dollars ($100.00). Nothing herein excludes liability that cannot be lawfully limited.

8. Dispute Resolution

These Terms are governed by California law. Before formal proceedings, you agree to contact us at info@moderncm.org to attempt informal resolution within 30 days. Unresolved disputes shall be settled through binding arbitration administered by the American Arbitration Association in San Joaquin County, California. All proceedings are individual only; you waive any right to class action or representative proceedings. Each party bears its own attorney’s fees unless awarded otherwise by the arbitrator.

9. Modifications

We may update these Terms at any time. Changes take effect when the updated Effective Date is posted. Continued use of our website constitutes acceptance of updated Terms.